How Indian-Americans are becoming more vocal with their reporting of hate crimes

Posted On Dec 2 2019 by

first_imgLast November, Indian American politician Ravinder Bhalla made news by being the first Sikh mayor of the New Jersey city of Hoboken, as well as one of the first public officials in the US to wear a turban. Now less than a year later, Bhalla is again in the headlines but for another reason: he is speaking out about the death threats that he, and his family, have received since his victory because of his Indian identity. . Read it at Economic Times Related Itemslast_img

ICCA Masters Conference kicks off

Posted On Aug 17 2019 by

first_imgScott Koepf, Nicole Laurie – Virgin Australia and Brett Jardine – ICCA The ICCA doubled expected numbers at the Hilton Hotel Sydney on Saturday when 100 agents gathered to hear “Master of the Masters”, Scott Koepf share his views on the ever changing industry. With 25 years of extensive experience in the retail travel industry, Mr Koepf is a regular facilitator for the industry body’s Masters Conference and has held such roles including vice president of sales for Avoya Travel/America’s Vacation Centre and president of the National Association of Career Travel Agents. A background as a performer (Mr Koepf will be returning to LA to star as the King in the stage production, Camelot) ensured that participants were entertained by impromptu snippets of song and impersonations throughout the event. Sponsored by Virgin Australia, the event kicked off the 2011 Masters Conference being held over 8 nights from Darwin to Fremantle onboard Royal Caribbean’s Radiance of the Seas.Agents were given the opportunity to ask questions in an open forum with the resounding concern being the perceived threat of the internet.“In this day and age where agents feel threatened by the internet, the reality is consumers can access the same information that agents can access,” said ICCA general manager Brett Jardine to e-Travel Blackboard.“Agents need to ask themselves, how am I going to make myself different? What reason can I give to the consumer to make them book with me?” Mr Jardine also highlighted the importance of a more holistic approach to seminars and conferences with information pertaining to agents’ lives as well as their business being the key to increased success. “Agents should be entertained and walk away with something. Those who have been to our Masters Conference have helped to grow their business as a whole, not just in regards to cruise.”Mr Koepf put his performance background into good use when explaining the importance of a travel agents becoming a storyteller for their clients.“Painting the picture and delivering the story is the future of travel agents,” shared Mr Koepf.“Consumers need to feel themselves in the destination. Your job is to change perceptions, it’s not just to provide pricing and information anymore.”Channeling the late Steve Jobs, Mr Koepf emphasised the importance of pre-empting what clients want before they actually want it and encouraged participants to convince their clients that there is more to travel than finding the cheapest price. “Say what you add, don’t wait for them to experience it.” Source = e-Travel Blackboard: N.Alast_img read more